Terms and Conditions

1. Introduction

1.1. These General Terms and Conditions of Use (the "Terms and Conditions") govern access to and use of the websites operated by Generative Machine LTD, a company registered in England and Wales with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("Generative Machine", the "Operator", "we", "us" or "our"). Our websites include, in particular, the website available at www.generativemachine.com and any other websites that we operate and link to these Terms and Conditions (the "Websites").

1.2. The Websites are generally accessible to the public without registration. Certain features or services may require you to create and log in to a user account using a username and password (a "User Account"). The terms relating to registration and use of a User Account are set out in clause 2 of these Terms and Conditions.

1.3. These Terms and Conditions set out the general rights and obligations that apply when you use our Websites. Additional and/or different terms may apply to specific services or transactions. For example, the purchase of machines, parts or other goods from us may be governed by separate sales terms and conditions, and specific online services (if any) may have their own service terms. The relevant supplementary terms will be made available on the relevant part of the Websites and will apply in addition to these Terms and Conditions.

1.4. If and to the extent that the Websites allow users to upload or share content (such as comments, files, images, technical information or other materials) ("User Content"), you acknowledge that such User Content is created by users and is not checked, verified or approved by us at the time it is uploaded or stored. User Content may contain factual, legal, technical or other inaccuracies or defects and does not constitute expert advice or our opinion. We do not guarantee the quality, accuracy, completeness or suitability of any User Content and, to the maximum extent permitted by law, we are not liable for any loss or damage arising from your use of User Content.

1.5. We are not obliged to proactively monitor or verify User Content. However, we reserve the right, at our sole discretion, to remove or disable access to any User Content at any time without prior notice. Where we become aware that User Content is unlawful or infringes the rights of others, we will take appropriate steps to remove or disable access to that content.

1.6. If you suspect that any content on the Websites infringes copyright or other intellectual property rights or is otherwise unlawful or in breach of these Terms and Conditions, please contact us with details of the content and your concerns at privacy@generativemachine.com or via any contact method specified on the Websites.

2. User Accounts

2.1. A User Account is a unified user account which may allow you to access restricted areas of the Websites or certain online services that we provide from time to time.

2.2. To create a User Account, you must complete the online registration process on the Websites and provide the personal data requested, such as your first name, last name and email address. You must ensure that the information you provide is accurate and kept up to date.

2.3. You are responsible for keeping your login details confidential and must not share your username and password or otherwise allow any third party to use your User Account. You are responsible for all activity that occurs under your User Account, and you will be liable for any loss or damage arising from unauthorised use of your login details where you have failed to keep them secure.

3. Personal Data and Processed Information

3.1. We take the protection of personal data seriously. Information about how we collect, use and protect personal data - including our use of cookies and similar technologies - is set out in our Privacy Policy. By using the Websites, you confirm that you have read and understood our Privacy Policy and the information about cookies and similar technologies.

3.2. Our Privacy Policy and any Cookie Statement form part of these Terms and Conditions. The current versions are available on the Websites.

4. Use of the Websites

4.1. Use of the Websites is generally free of charge, unless a specific part of the Websites clearly indicates that fees apply to a particular service or feature.

4.2. The Websites and services provided through them are intended for persons aged 16 and over. If you are under 16, you may only use the Websites with the consent and under the supervision of a parent or legal guardian.

4.3. By accessing or using the Websites, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. If you do not understand any part of these Terms and Conditions or our Privacy Policy, or if you do not agree with them, you should not use the Websites. You may contact us with questions at privacy@generativemachine.com.

4.4. We aim to provide continuous and reliable access to the Websites. However, we may change, suspend or discontinue all or part of the Websites, or restrict access to them, at any time without liability and without prior notice.

4.5. To the fullest extent permitted by applicable law, we are not liable for any consequences of the unavailability or limited availability of the Websites. In particular, we are not liable for any loss or damage you may suffer in connection with the use of, or inability to use, the Websites, especially where caused by events beyond our reasonable control.

4.6. Where our liability to you cannot lawfully be excluded, but can be limited, our total aggregate liability arising out of or in connection with your use of the Websites and these Terms and Conditions shall be limited to the amount (if any) you have paid to us for chargeable services on the Websites in the 12 months prior to the event giving rise to the claim, up to an overall cap of GBP 500. Nothing in these Terms and Conditions excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights in respect of defective products.

5. Hardware, Software and Internet Connection

5.1. To use the Websites, you must obtain and maintain suitable hardware, software and internet connectivity at your own cost and risk ("User Equipment").

5.2. Before using the Websites, you should check that your User Equipment is compatible with the Websites.

5.3. You are solely responsible for the risks associated with your internet connection and other communication systems, including data transmission risks (such as interception, unauthorised access, monitoring or disruption of transmissions). You acknowledge that we strongly recommend taking appropriate security measures to protect your User Equipment and data.

6. Permitted Use of the Websites

6.1. You may use the Websites only in the ordinary manner and for their intended purposes, and in accordance with these Terms and Conditions and applicable laws. In particular, you must not:

• (a) attempt to copy, scrape, systematically extract, mine or otherwise harvest content from the Websites by automated means (including bots, crawlers and similar tools) other than in accordance with standard web browser usage;
• (b) engage in activities that place an unreasonable load on the Websites or our infrastructure, or artificially increase the number of requests or queries;
• (c) upload, share or otherwise transmit any content that is unlawful, infringing, offensive, harmful, misleading, or that violates the rights of others;
• (d) use the Websites to send unsolicited or harassing messages, spam or other unwanted communications;
• (e) use the Websites in any way that contravenes these Terms and Conditions, applicable laws or good morals, or that interferes with the rights or legitimate interests of the Operator, other users or third parties.

6.2. Unless expressly stated otherwise, the information and content published on the Websites is intended for personal or internal business use and may be shared within the community or your organisation for non-commercial purposes. It is not intended as formal professional advice, or as a substitute for certified, accredited or otherwise regulated products or services. You remain responsible for verifying the suitability of any information or resources for your specific use case.

7. Third-Party Content and Links

7.1. The Websites may include or link to content provided by third parties that is not owned or controlled by us ("Third-Party Content"). Third-Party Content may include, for example, external websites, articles, videos, software, design files or services. The inclusion of Third-Party Content or links does not constitute our endorsement, approval or recommendation of such content. We have no control over Third-Party Content and are not responsible for it.

7.2. Your use of Third-Party Content is governed by the separate terms and conditions, licence terms and privacy policies of the relevant third party. You should review those terms before using Third-Party Content.

7.3. To the fullest extent permitted by applicable law, we are not liable for any consequences of the unavailability, inaccuracy or use of Third-Party Content, and we shall not be responsible for any loss or damage arising from your reliance on Third-Party Content.

8. Website Security

8.1. You must not misuse the Websites or attempt to circumvent their security. In particular, you must not:

• (a) introduce viruses, malware, worms, Trojan horses or other harmful code;
• (b) attempt to gain unauthorised access to the Websites, our servers, databases or any related systems;
• (c) carry out any attack on the Websites, including denial-of-service or distributed denial-of-service attacks;
• (d) use tools, scripts or procedures that may adversely impact the operation or integrity of the Websites.

8.2. We reserve the right to restrict, suspend or terminate your access to all or part of the Websites, without prior notice, if we reasonably believe that you have breached these Terms and Conditions, applicable law or good morals, or if we have a justified suspicion of such conduct. We shall not be liable for any loss or damage arising from any such restriction, suspension or termination.

9. Product Documentation

9.1. Definition and access to Documentation

Certain documentation and materials relating to our machines ("Documentation") may be made available to you via a User Account, via the Websites or by other controlled access. Documentation includes, without limitation, manuals, instructions, technical notes, online help articles, training materials, videos, example models, G-code, configuration files, profiles, reference designs, templates, scripts and other materials that we make available in connection with our machines or related software.

Documentation is provided solely for your personal use or your organisation's internal use in connection with machines that you have purchased from us or are otherwise legitimately using.

9.2. Intellectual property and licence

All intellectual property rights in the Documentation are and shall remain owned by Generative Machine LTD or its licensors. Subject to your compliance with these Terms and Conditions, we grant you a non-transferable, non-exclusive, revocable licence to use the Documentation only as permitted in this clause 9 and elsewhere in these Terms and Conditions. Nothing in the Documentation transfers any ownership rights to you.

9.3. Confidentiality, sharing and restrictions

Unless we expressly agree otherwise in writing:

• (a) Documentation must not be posted or shared on public forums, public file-sharing services or social media.
• (b) Documentation must not be distributed, sublicensed, sold or otherwise commercially exploited without our prior written consent.
• (c) You may share the Documentation internally within your organisation, and with your employees and contractors, to the extent reasonably necessary to install, operate and maintain the machines, provided that you ensure they comply with these Terms and Conditions and keep the Documentation appropriately protected.

Any wider distribution or use of the Documentation requires our explicit prior written consent.

9.4. Offline copies (PDF and similar)

If online access is not suitable for you, you may request an offline copy of the Documentation (for example, in PDF format). Any offline copy:

• (a) is provided for your personal or internal business use only;
• (b) is subject to the same restrictions set out in clauses 9.2 and 9.3; and
• (c) must not be distributed or sold without our explicit prior written consent.

We may update the Documentation from time to time. Offline copies may become out of date. Where reasonably possible, you should refer to the latest version available via the Websites or any updated version that we notify to you.

9.5. Example files and reference designs

Any example models, G-code, configuration files, profiles, scripts, templates, jigs, fixtures, reference designs or similar materials that we provide as part of the Documentation are intended for evaluation and illustrative purposes only. You are responsible for reviewing, adapting and validating them before use in your own environment and for ensuring that they are safe and appropriate for your machine configuration, materials and application.

9.6. Improvements and feedback

We actively work to improve our Documentation and may update it to correct errors, improve clarity or reflect changes to our machines, software or recommended practices.

If you notice any inaccuracies, omissions or issues in the Documentation, please let us know using the contact details provided on the Websites. We welcome feedback but are not obliged to implement any particular suggestion.

9.7. Use of the Documentation, safety and limitations

The Documentation is intended to provide guidance on the installation, operation and maintenance of our machines within reasonable and intended use cases. However:

• (a) the Documentation cannot cover every possible use, configuration, modification, environment or scenario;
• (b) you are responsible for carrying out your own risk assessment, complying with all applicable laws, regulations and standards, and ensuring that the machines are used by suitably trained and competent persons;
• (c) the Documentation does not replace appropriate training and supervision; and
• (d) you must follow all safety instructions, warnings and limitations set out in the Documentation and on the machines themselves.

Where our machines are integrated into a wider system, production line or installation designed or controlled by you or a third party, you are responsible for the overall system design, risk assessment and compliance with applicable laws and standards. Our Documentation covers the machines as supplied by us; it does not cover your wider system or any modifications made by you or others.

To the extent permitted by applicable law, we are not responsible for any injury, damage or loss arising from:

• (a) use of the machines in a way that is contrary to the Documentation or our written instructions;
• (b) modifications to the machines, or the use of non-approved parts, accessories, materials or software;
• (c) failure to implement appropriate safety measures, guarding, personal protective equipment or training; or
• (d) reliance on outdated, incomplete or altered copies of the Documentation.

Nothing in these Terms and Conditions (including this clause 9.7) excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or your statutory rights in respect of defective products. In the event of any conflict between the Documentation and our applicable sales terms or a written contract with you, the sales terms or contract shall take precedence.

9.8. Community and third-party materials

Any guides, videos, posts or other materials about our machines that are not created and published by us (for example, community content, user forums or third-party videos) are not part of our Documentation and are not endorsed or verified by us. Your use of such materials is at your own risk and is subject to clause 7 (Third-Party Content and Links).

10. Intellectual Property Rights and Assignment

10.1. The Websites and their content (including text, images, graphics, logos, trademarks, trade names, design, layout, code and any other materials) are protected by intellectual property rights and related rights. Except for the limited right to use the Websites as set out in these Terms and Conditions, you do not acquire any intellectual property rights in the Websites or their content.

10.2. You may not, without our prior written consent or the consent of the relevant rights holder, use the content of the Websites for any purpose other than as permitted under these Terms and Conditions. In particular, you must not modify, adapt, reverse engineer, decompile, reproduce, distribute, communicate to the public, rent, lease or otherwise commercially exploit any part of the Websites or their content, except where permitted by applicable law or by an express licence.

10.3. Any commercial use or redistribution of the content of the Websites by you is prohibited unless expressly agreed in writing by us.

10.4. You may not assign or transfer your rights or obligations under these Terms and Conditions to any third party without our prior written consent. We may assign or transfer our rights and obligations under these Terms and Conditions to another entity, for example in connection with a sale or reorganisation of our business, without requiring your further consent, provided that such assignment does not reduce your rights under these Terms and Conditions.

11. Final Provisions

11.1. If you believe that any information or content originating from the Websites breaches these Terms and Conditions, applicable law or your rights, we invite you to contact us at privacy@generativemachine.com or using the contact information provided on the Websites.

11.2. We may update or amend these Terms and Conditions from time to time. When we make material changes, we will publish the updated version on the Websites and, where appropriate, take additional steps to notify you. Unless otherwise stated, changes will take effect 14 days after the updated Terms and Conditions are published. If you do not agree with the updated Terms and Conditions, you should stop using the Websites. By continuing to use the Websites after the changes take effect, you will be deemed to have accepted the updated Terms and Conditions.

11.3. These Terms and Conditions and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms and Conditions or your use of the Websites, without prejudice to any mandatory consumer protection rules that may apply in your country of residence (if you are a consumer).

11.4. If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which will continue in full force and effect.

11.5. This version of these Terms and Conditions is valid and effective from 11 December 2025 and replaces all previous versions relating to the Websites.